Refund policy
RETURN & REFUND POLICY
Online returns
You may return unworn, unaltered items with original tags attached within 30 days of delivery for a full refund to your original payment method. To start a return, call (773) 664-2338 or contact us through our Contact page with your order number.
In-store returns
Online orders can also be returned or exchanged at any of our store locations.
Exchanges
We're happy to exchange for a different size or color within the return window, subject to availability.
Final sale items
The following cannot be returned or exchanged:
- Items that have been altered or tailored
- Custom-made or special-order suits
- Items marked "Final Sale"
- Accessories that have been worn or opened (ties, bow ties, pocket squares, socks)
Return shipping
Return shipping costs are paid by the customer unless the item arrived damaged or incorrect. If you received a damaged or wrong item, contact us within 7 days and we'll make it right at no cost.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Original shipping charges are non-refundable.
Questions? Call (773) 664-2338 or use our Contact page.